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Time for a new hosting provider, myhosting.com isn't it

Feb 22 2013
1867

Don't you just love seeing your site is down, then thinking well I'll just call the hosting provider and have them reboot or something. Then only to find everything you worked on for the past month is gone and not able to recover? Just my luck, as it always happens, Murphy's Law is not on my side. Check out this response from MyHosting.com about the issue:

Hello Patrick, 

My name is Alayna and I am contacting you from our Customer Relations Department,your case has been brought to my attention. 

Following the emergency maintenance from yesterday, February 21st, we had an unforeseen issue occurred which required a reboot of all Virtual Private Servers located on HyperV35. Reboots are a standard trouble shooting step we take to resolve the error as soon as possible, providing you as little downtime as possible. After this reboot we encountered an issue from our provider of 7 years, NetApp, that we have not experienced in the past. We regretfully inform you that any updated content on the server from Jan.30th at 10PM EST to Feb.21st at 9PM is not available. We have investigated and exhausted all possible options to retrieve this data but unfortunately this is not possible.

If you currently have a local back up of this content available that is more recent than January 30th, 2013, we will be more than happy to provide our Professional Services to you at no cost to ensure that the back up is applied and configured to your server appropriately. 

We do not believe that this recent experience has been an ideal representation of the products or services we provide. We wish nothing but to provide you confidence in our products and to feel our VPS infrastructure and maintenance is reliable. Moving forward from this unfortunate circumstance, our Vice President of Operations has confirmed that we will be implementing additional processes to ensure that this is an isolated incident and not repeated in the future.

We take all concerns very seriously, and we understand that many rely on our services for their business. 

Our most sincere apologizes for any impact this has caused you,

Alayna

--

Alayna S., Customer Relations Supervisor

http://myhosting.com

http://mail2web.com

http://softcom.com


"Our business is your peace of mind since 1997!'"

We tweet, follow us at https://twitter.com/myhostingcare Should you need any further assistance please do not hesitate to contact us at support@myhosting.com.


"Our business is your peace of mind.." Yeah right, more like my nightmare from hell.

Then I replied to this email expressing how I upset I was, and said I did do backups, but unfortunately my backups were located on the VPS I had. Since they backup the VPS, I figured I was good. But, I was wrong, and my backups don't provide anything since they are all dated from last month too.

So after sending that, I get a reply saying:

"Thanks you for getting back to us. I'm pleased to hear that you've performed backups of your VPS. This should help with the restoration process of your server, we're available to help in any way that we can. Let us know how we can help and I'll make the necessary arrangements on our end."

Do they even read before they respond? Oh yeah, they gave me a free month's worth of service. I bill out at $125 per hour when I'm doing consulting, so I don't think the $75 is going to make up for a month's worth of work.

About the Author, Patrick Santry

Patrick Santry, has two decades of experience in enabling businesses to take advantage of the digital landscape. A well rounded experience in technology, and business is what sets me apart from the rest of the pack. When it comes to an overall digital strategy my experience is impressive.

BS in Computer Information Systems. Four time recipient of the Microsoft MVP Award, and author of several books and magazine articles on digital technologies.


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